Effective: May 20, 2026
HEYUNNIE ships Korean beauty products from Korea to Malaysia. Most orders go through cross-border delivery, so our policy follows international dropshipping standards. We aim to handle each case fairly.
| Situation | Window |
| Damaged or defective | 7 days from delivery |
| Wrong product sent | 7 days from delivery |
| Change of mind (unopened) | 14 days from delivery |
| Order cancellation before shipping | Until shipped from Korea |
Email clapitmy@gmail.com with your order number and a photo if applicable.
If your product arrives damaged, broken, leaking, or with a defect, we will issue a full refund or send a replacement at our cost.
How to request: Within 7 days of delivery, email us with:
We review each case within 2 business days and refund through your original payment method.
Mistakes happen. If we sent the wrong product, contact us within 7 days. We will send the correct product or refund your purchase, and we cover all return shipping costs.
If you change your mind, you may return the product within 14 days of delivery, provided that:
Return shipping cost from Malaysia to Korea is paid by the customer for change-of-mind returns. We do not cover the return shipping fee unless the product was defective or wrong.
Once we receive the returned product and verify its condition, we refund the product price (excluding original and return shipping costs) within 7 business days.
If you have a skin reaction or allergic response, contact us. Although such cases are not standard refunds, we review each one individually and may offer a partial refund or replacement.
You may cancel an order at any time before it ships from Korea. Email us with your order number. Full refund is processed within 3 business days.
Once an order has shipped from Korea, it cannot be cancelled. You may request a return after delivery under the conditions above.
If you used a coupon on a Trial purchase and then refund the order, the coupon is voided and cannot be reused. This is to maintain fairness across our reviewer community.
If you receive a coupon for a review on a refunded Trial, the coupon is also voided.
| Step | Time |
| Review your refund request | 2 business days |
| Return product received and verified | +3 business days |
| Refund processed | +2 business days |
| Refund visible on your card | +5 to 10 business days |
Refunds are issued through your original payment method (the card you used). Bank processing times vary.
If your country charges customs duties or import taxes on the order, these are paid by the customer at delivery. We do not refund customs duties or import taxes for any reason.
All return and refund requests start by email.
We respond within 2 business days with next steps. If a return is approved, we send the return address. For defective or wrong items, we provide a prepaid return label.
Nothing in this policy limits your rights under the Malaysian Consumer Protection Act 1999. If a product is defective, not as described, or unfit for purpose, you have additional rights under Malaysian law.